Privacy Policy
Last updated: April 2025
1. Who We Are
VoltBridge Ltd ("we", "us", "our") is an independent energy brokerage registered in England and Wales. We operate the website voltbridge.uk and provide energy switching and advisory services to residential and business customers across the UK. Our registered address and company details are available on request.
2. Information We Collect
We collect information you provide directly to us, including your name, email address, phone number, postal address, property details, and energy usage information when you request a quote, register for a client portal account, or contact us. We also automatically collect certain technical information when you visit our website, such as your IP address, browser type, pages viewed, and the time and date of your visit.
3. How We Use Your Information
We use the information we collect to provide and personalise our energy brokerage services, contact you with quotes and contract recommendations, manage your client portal account, process your energy switch with your chosen supplier, send you service updates and contract renewal reminders, comply with legal and regulatory obligations, and improve our website and services. We will only contact you for marketing purposes if you have given your explicit consent to do so.
4. Sharing Your Information
We share your information with energy suppliers when you agree to proceed with a switch, as this is necessary to complete the service. We may also share your data with trusted third-party service providers who assist us in operating our business (such as our email platform and CRM software), but only to the extent necessary and under strict confidentiality obligations. We do not sell your personal data to any third party.
5. Data Retention
We retain your personal data for as long as is necessary to provide our services and meet our legal obligations. If you close your account or request deletion, we will remove your personal data within 30 days, unless we are required to retain it by law (for example, for tax or regulatory purposes).
6. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, object to or restrict how we process your data, and lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. To exercise any of these rights, please contact us at privacy@voltbridge.uk.
7. Cookies
We use cookies to improve your experience on our website. Please see our Cookie Policy for full details.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions about this policy or how we handle your data, please contact us at privacy@voltbridge.uk.